Privacy Policy

Introduction

Buffalo Power Solutions ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website buffalopowersolutions.com or use our services.

Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our website or services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or consultation
• Contact us through our website forms
• Call or email us directly
• Subscribe to our newsletter or communications
• Schedule service or maintenance

This personal information may include:

• Name and contact information (address, email, phone number/mobile number)
• Property information (for service estimates)
• Service preferences and interests
• Payment information (when you purchase services)
• Communication preferences
• SMS communication preferences and consent records

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website or source
• Date and time of visit

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Respond to your inquiries and provide customer support
• Process service requests and appointments
• Send you quotes, estimates, and service information
• Improve our website and services
• Send you marketing communications (with your consent)
• Prevent fraud and enhance security
• Comply with legal obligations
• Analyze website usage and trends

SMS/Text Messaging Communications

Consent and Opt-In

When you provide your mobile phone number through our website contact forms or service requests, you may choose to opt in to receive text messages (SMS) from Buffalo Power Solutions. We offer two types of SMS communications:

• Appointment Reminders: By checking the box stating "I consent to receive transactional messages from Buffalo Power Solutions, related to my account, orders, or services I have requested," you consent to receive transactional text messages related to your scheduled service appointments, including appointment confirmations, reminders, and technician arrival notifications.
• Marketing Communications: By checking the box stating "I consent to receive marketing and promotional messages from Buffalo Power Solutions," you consent to receive promotional and marketing text messages about our services, special offers, and company updates.

Both opt-ins are voluntary and not required to use our services. You may opt in to one, both, or neither option.

Message Frequency and Charges

Message frequency varies depending on your service activity and the communications you've opted into. For appointment reminders, you may receive 2-4 messages per scheduled appointment. For marketing communications, you may receive occasional promotional messages (typically no more than 4 per month). Message and data rates may apply based on your mobile carrier's plan.

How to Opt Out

You can opt out of SMS communications at any time by:

• Replying STOP to any text message you receive from us
• Contacting us at support@buffalopowersolutions.com or (979) 985-2695
• Unchecking the SMS opt-in boxes on our contact forms

Once you opt out, you will receive one final confirmation message, and then no further messages will be sent to that number unless you opt in again.

Help and Support

For help with SMS communications, reply HELP to any message or contact us at support@buffalopowersolutions.com or (979) 985-2695.

Supported Carriers

Our SMS service is available on major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and most other carriers. Not all carriers are supported. Check with your carrier for availability.

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who help us operate our business, such as:

• Payment processors
• Email service providers
• Website hosting and maintenance providers
• Analytics providers (such as Google Analytics)
• CRM and scheduling software providers

These service providers are contractually obligated to use your information only to provide services to us and to protect your information.

Mobile Phone Number Sharing

We do not sell or rent your mobile phone number to third parties for their marketing purposes. Your mobile phone number may be shared only with:

• Our SMS service provider (for delivering text messages you've consented to receive)
• Payment processors (when you purchase services from us)
• Service providers necessary to fulfill your service requests

These third parties are contractually prohibited from using your phone number for any purpose other than providing services on our behalf. We do not share your mobile phone number with third-party marketers or advertisers.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court, government agency, or law enforcement).

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Google Analytics

We use Google Analytics to analyze website traffic and usage. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. Google's ability to use and share information collected by Google Analytics is restricted by the Google Analytics Terms of Service and Google Privacy Policy. You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-out: Opt-out of marketing communications
• Data Portability: Request a copy of your data in a structured format

To exercise these rights, please contact us using the information provided below.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: